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How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come. (2010)

How Flexibility Helped a Groundbreaking Outsourcing Relationship Work
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility. (2010)

SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time. (2010)

An Outsourced Way to Move to the Cloud (Almost) Free
Appistry is a software company specializing in private cloud computing. It has partnered with GoGrid, an infrastructure as a service provider, to present a complete offering. Appistry provides its software at no cost to small and medium-sized users to create an easy way to use its product without the hassle of establishing a commercial relationship, according to an Appistry VP. This is the story of how one SMB uses the partnership. (2010)

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees
Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in. (2010)

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility
Today's contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization. (2010)

Upcoming Challenges and Opportunities in Healthcare Outsourcing (2010)

How Verticalization and Business Process Utilities Will Impact Outsourced Services (2010)

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Driving Hospital Performance to the Next Level - June 2010

How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs - November 2009

Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System - With the new administration's focus on improving healthcare, the key question is how to create a system that both reduces costs and improves patient care? Chris Deelsnyder, head of ACS' Government Healthcare, says a technology solution is to create electro... - February 2009

Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0 - Alan Mills, chief solution architect for Augmentum, believes the U.S. healthcare system is spending money on the wrong things. Instead, it should be more focused on patient information and improved care. He discusses four major trends in healthcare IT and ... - July 2008

Taking a New Approach to Business Challenges Using Managed Services IT - Each market has its unique challenges, Healthcare is no different. The ever changing state of the art healing protocols, the diverse tools to diagnosis and render treatment, to the many providers who meet the daily test to win against diseases'...How one ... - July 2008

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